FAQs

If we still have not answered your question, please click here to be directed to our contact us form.
What type of packaging solutions do you offer?

We offer off-the-shelf and custom thermal packaging solutions for the biopharma and pharmaceutical industries. Our products are designed to ensure your cargo remains at the required internal temperature while in transit.

Do you offer any sustainable packaging solutions?

Reusable and recyclable thermal packaging solutions are driving the future of Packaging Technology Group. The engineering team at PTG is working hard to design shipping solutions that protect your temperature sensitive product and preserve our environment. Click here for more information about our sustainable solutions. Or visit our contact us page, and a Customer Service Manager will be in touch to speak with you about our reusable, curbside recyclable and biodegradable materials.

Are you ISO Certified?

We are proudly a registered ISO 9001:2015 business. PTG is deeply committed to quality in everything we do. Click here to view our ISO Certificate.

I’m interested in some of your products and learning more about the options you have available. How should I contact you?

Click here to be directed to our contact us page. Fill out as much information on the form as you can, and a member of our Customer Service Management team will be in touch with you shortly.

I received some of your Coolbrick® and CoolGel™ packs in a shipment with my medication. Can these be reused or recycled?

PTG Coolbrick® and CoolGel™ can absolutely be reused and re-frozen! If anything happens to disrupt the integrity of the item (i.e., it becomes damaged/ripped or starts leaking in any way) we recommend discontinuing use.

The outer film of both items can be curbside recycled, but the contents will need to be emptied into your waste stream.

I don’t want to reuse the Coolbrick® or CoolGel™. Can they be recycled back to you or another company?

At this time, we don’t offer a return service. If we still have not answered your question, please click here to be directed to our contact us page. Fill out as much information on the form as you can, and a member of our Customer Service Management team will be in touch with you shortly.

Contact 508-673-1300Email customerservice@packagingtech.com