Elite Client Services

We believe that life is about people, and every person has great value.

The expertly trained members of our client services team are accustomed to working with clients on delivering lifesaving medication within tight timeliness.

PTG places premier value on Client Experience, and believes that our Client Service department's mission is to go beyond satisfying clients, and exceed their expectation with every interaction.

From initial contact, order fulfillment or determining which of our thermal solutions will best fit your needs, PTG Client Services team members remain focused on problem-solving efficiently in a friendly and cordial manner.

We attribute our success with clients to three basic principals:

  • If it's important to you, it's a priority for us
  • When you have a question or challenge to meet, its our job to find the perfect solution
  • Each interaction will surpass your expectations

PTG contracted Market ii, a third-party surveyor with the goal of improving client engagement, service quality & operational effectiveness. Scores were reported on a scale of 1-5 (5-exceeded expectations)

Overall Client Service Experience
4.61
Overall Client Satisfaction
4.73
Overall Satisfaction with PTG
4.61


Our client services team

Jennifer Howard
Director of Client Services
Julia Palmieri-Dacey
Manager of Client Services
Jen Robitaille
Executive Assistant